Terms and Conditions
Introduction
Welcome to the ROOTERRA website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our site.
Intellectual Property
All content on this website — including text, graphics, logos, product images, and packaging design — is the property of ROOTERRA or its content providers, and is protected by U.S. and international copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Use of Website
You may access and use the ROOTERRA website for personal, non-commercial purposes only. You are not permitted to modify, reuse, copy, or distribute any content for commercial use without prior written consent from ROOTERRA.
Product Information
We strive to ensure that all product descriptions and details presented on our website are accurate and up to date. However, product packaging may contain additional or varying information from what is displayed online. We recommend always reading labels, warnings, and directions before using any of our products.
Returns and Refunds
Due to the consumable nature of our products, we do not accept returns for safety and hygiene reasons. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. We will evaluate the issue and may offer a replacement or refund at our discretion.
Shipping
ROOTERRA products are fulfilled and shipped by Amazon through the Fulfillment by Amazon (FBA) service. Orders are processed and delivered in accordance with Amazon’s policies and delivery timelines. ROOTERRA is not responsible for any delays, loss, or damage that occur during shipping once the package has been dispatched.
Limitation of Liability
ROOTERRA shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website. Our liability, if any, is strictly limited to the purchase price of the product in question.